Advice & guidance
We are here to help you get the most from your Clicktools applications. In addition to our industry leading product and great support, we are happy to provide a range of professional services ourselves or in conjunction with partners.
CREATE
Call on our experts to design and build your surveys, scripts and forms. We will advise you on content, structure and scales to ensure that you gather the information to improve insights and performance.
Take for example the consumer help desk script we developed for one global FMCG company. Addressing numerous products and issues, the script comprised over 200 questions with extensive branching to focus on the problem and suggest solutions. Deployed in 25 languages in call centres around the world, Clicktools powers 20-30,000 completed scripts each month.
We are just as comfortable with small projects. We provide a service to build one-off surveys as part of a call off contracts for a number of clients.
COLLECT
Whether it is a small, one off project or a major on-going programme, we can help you deploy your Clicktools content.
Clicktools manages the whole survey deployment process for one UK online gambling provider that involves daily processing of contact data files and deployment of over 500,000 survey invitations each year.
We can also help you with multi-channel, turnkey deployment. One financial services project we deliver involves receiving, cleaning and processing over 15,000 customer records each month, managing the outbound survey calls and automating the reporting of results.
COMBINE
Clicktools leads the industry in integrating data collection across the customer journey with CRM. We have helped many of the worlds leading brands develop sophisticated programmes involving:
- Automation of deployment using workflow
- Configuring CRM to exploit your feedback most effectively
- Mapping results from Clicktools to CRM
- Presenting results using Clicktools and CRM dashboards
COMPREHENSIVE
Want more? Through our own expertise and partnerships with specialists in their field, we can provide a comprehensive range of additional services including:
- Feedback strategy: We can you guide you through the steps to develop a strategic approach to customer experience feedback
- Text Analysis: We can make sense of your text data gathered in Clicktools using specialist text analytics software and services
- Customer journey mapping: Identify the opportunities for gathering feedback of all types across a customer journey
- Results analysis: Want to make sense of your feedback data? Talk to us about an objective view of your results.